Clutch owl

Terms of Service

Last updated: March 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of Clutch, including our website, web application, and mobile messaging service (collectively, the "Service"), operated by Osis AI LLC d/b/a Clutch ("we," "us," or "our"). By creating an account, verifying your phone number, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use Clutch.

If you are using Clutch on behalf of a minor, you represent that you are the parent or legal guardian of that minor and agree to these Terms on their behalf.

2. Eligibility

You must be at least 13 years old to use Clutch. If you are between 13 and 17, you may only use Clutch with the knowledge and consent of a parent or legal guardian who agrees to these Terms on your behalf. By using the Service, you represent and warrant that you meet these age requirements.

We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided personal information without verifiable parental consent, we will delete that information promptly.

3. Description of Service

Clutch is an AI-powered study assistant that helps students review academic material, understand concepts, and prepare for exams. The Service operates through our web application and via text messaging after you verify your phone number.

Clutch is a supplemental study tool, not a substitute for your own learning, formal instruction, or professional advice. Content generated by Clutch is AI-assisted and may contain inaccuracies, omissions, or errors. You are responsible for verifying the accuracy of any information before relying on it for academic, professional, or other purposes.

4. Accounts and Registration

You may create an account using a supported sign-in method or by verifying your phone number. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information and to promptly update it if it changes.

You may not share your account with any other person. We reserve the right to suspend or terminate accounts we believe are being shared, accessed by unauthorized parties, or used in violation of these Terms.

5. Acceptable Use

You agree to use Clutch only for lawful purposes and in accordance with these Terms. You may not:

  • Use Clutch to complete, generate, or submit academic work you represent as your own original work when prohibited by your educational institution's academic integrity policy
  • Transmit content that is unlawful, harmful, harassing, defamatory, obscene, threatening, or otherwise objectionable
  • Attempt to gain unauthorized access to any portion of the Service or its related systems or networks
  • Reverse-engineer, decompile, disassemble, scrape, crawl, or otherwise misuse the platform or its underlying technology
  • Use automated tools, bots, scripts, or other means to interact with the Service in a way not permitted by these Terms
  • Impersonate any person or entity or misrepresent your affiliation with anyone
  • Use the Service in any manner that could damage, disable, overburden, or impair it
  • Resell, sublicense, or commercially exploit access to the Service without our express written permission
  • Use Clutch to generate spam, phishing content, or other unsolicited communications

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including removing content, suspending access, and terminating accounts.

6. AI-Generated Content and Limitations

Clutch uses artificial intelligence to generate responses to your study requests. While we work to make responses accurate and helpful, AI systems are inherently imperfect. Clutch may produce responses that are factually incorrect, incomplete, outdated, or not aligned with your specific curriculum or instructor's expectations.

Clutch's responses do not constitute professional academic, legal, medical, financial, or other professional advice. You should always verify important information with qualified instructors, official textbooks, or other authoritative sources. We expressly disclaim all liability for any harm arising from your reliance on AI-generated content.

We make no guarantee that use of Clutch will improve your grades, test scores, or academic performance. Results vary and depend on many factors outside our control.

7. Text Messaging and Communications

By verifying your phone number, you consent to receive text messages from Clutch. These messages include responses to your study questions, one-time verification codes, session follow-ups, and optional study reminders. Message frequency varies based on your interactions with the Service.

Standard carrier message and data rates may apply. Clutch is not responsible for any charges assessed by your wireless carrier. You can opt out of text messaging at any time by replying STOP to any message from us. After opting out, you will receive a single confirmation message and no further messages will be sent unless you re-engage.

Clutch is not responsible for delays or failures in message delivery due to carrier issues, network conditions, device settings, or other factors outside our control.

8. Subscriptions and Billing

Clutch offers paid subscription plans. Trial accounts include a limited number of interactions. Paid plans are available on 24-hour, weekly, and annual terms and unlock full access to all features.

Paid subscriptions are processed through our third-party payment partner. By purchasing a subscription, you authorize the applicable charge to your selected payment method. All fees are in U.S. dollars. Prices are subject to change with reasonable advance notice.

Unless otherwise stated at the time of purchase, subscriptions are not automatically renewed. If a plan is offered as a recurring subscription, we will clearly disclose this before you complete the purchase.

9. Refund Policy

All purchases are final and non-refundable, except where required by applicable law. We do not offer refunds for unused portions of any subscription period. If you believe you were charged in error, contact us at support@osis.co within 7 days of the charge. We will review your request and respond within a reasonable timeframe.

10. Your Content

When you share study materials, notes, images, messages, or other content through Clutch ("Your Content"), you retain ownership of Your Content. By submitting content through the Service, you grant us a limited, non-exclusive, royalty-free, worldwide license to use, store, process, and transmit Your Content solely to provide and improve the Service.

You represent and warrant that you have all rights necessary to grant this license and that Your Content does not infringe the intellectual property or privacy rights of any third party.

11. Intellectual Property

The Service and all of its content, features, and functionality — including its design, AI systems, branding, software, text, and graphics — are owned by Clutch or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to copy, reproduce, modify, distribute, or create derivative works of any portion of the Service without our express written permission.

The Clutch name, logo, and related marks are trademarks of Clutch. These Terms do not grant you any right or license to use our trademarks.

12. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect, use, and protect your personal information.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS. WE MAKE NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLUTCH, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, LOSS OF PROFITS, OR LOSS OF ACADEMIC OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50).

15. Indemnification

You agree to indemnify, defend, and hold harmless Clutch and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

16. Termination

We may suspend or terminate your access to the Service at any time, for any reason, with or without notice, including if we reasonably believe you have violated these Terms or are using the Service in a harmful way. You may stop using the Service at any time. Upon termination, your right to use the Service ceases immediately.

Sections that by their nature should survive termination — including Sections 10 through 18 — will survive the expiration or termination of these Terms.

17. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND HOW DISPUTES ARE RESOLVED.

Any dispute, claim, or controversy arising out of or relating to the Service or these Terms shall first be addressed through good-faith informal negotiation. Contact us at support@osis.co before initiating any formal proceeding, and we will attempt to resolve the matter within 30 days.

If informal resolution fails, any dispute shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will be conducted in the United States. YOU AGREE THAT DISPUTES WILL BE RESOLVED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Nothing in this section prevents either party from seeking emergency injunctive or other equitable relief in a court of competent jurisdiction.

18. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles. To the extent any dispute is not subject to arbitration, both parties consent to the exclusive jurisdiction of the federal or state courts located in the United States.

19. General Provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clutch regarding the Service and supersede all prior agreements and understandings. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any provision shall not constitute a waiver. You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

20. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the revised Terms on our website with an updated "Last updated" date, and where appropriate by sending a notification through the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with a change, you must stop using the Service.

21. Contact Us

Questions about these Terms? Email us at support@osis.co.